Products & Capabilities

PCTEL’s products include external and embedded antennas, RF ancillary products, and RF test and measurement tools. We offer best-in-class antenna system design, radio integration, testing, modeling, and manufacturing capabilities for our antenna customers.

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Company

PCTEL provides Performance Critical TELecom technology solutions. Our brand stands for excellence and innovation in antennas and test and measurement solutions that meet the unique needs of our customers.

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Investor Relations

PCTEL is noted for its financial stability, global distribution, and experienced management team. PCTEL’s strong foundation gives its product groups—Connected Solutions and RF Solutions—the support they need to develop innovative wireless solutions.

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RF Test Tools Support Services

PCTEL offers calibration services for all scanning receiver products and transmitters. Hardware upgrades may also be available for some scanning receivers. Repair services are available for RF test tool hardware.

Submit the RMA Form before sending equipment to PCTEL RF Solutions

RMA Form


Calibration

All new PCTEL scanning receivers and transmitters are factory calibrated. PCTEL recommends regular recalibration to maintain accuracy.

Please check the calibration sticker on your equipment for the recommended recalibration date. MXflex® and IBflex® scanning receivers should be calibrated every two (2) years. Other scanning receivers and transmitters should be re-calibrated annually.

Services Offered for Scanning Receivers and Transmitters

  • Calibration—PCTEL evaluates the performance of the equipment against key performance parameters and restores it to original equipment specifications. Every unit that passes the rigorous calibration test receives a Certificate of Calibration.

Services Offered for Scanning Receivers Only

  • Calibration Check—PCTEL performs a pass/fail check of the scanning receiver against its key performance parameters. Actual calibration is not performed.If the unit fails the Calibration Check, the customer can elect to perform a Calibration.
  • Extended Calibration Report—PCTEL provides detailed performance data generated during the calibration process that is not included in the standard Certificate of Calibration. Extended Calibration Reports can be ordered at the time the unit is being calibrated.

Although Calibration Checks do not include a warranty, calibrations are warranted for the equipment’s normal calibration cycle. Calibration services do not extend the scanning receiver’s applicable warranty.

Repairs and Hardware Upgrades

All repairs (in or out of warranty) and hardware upgrades include a 90 day warranty on the scanning receiver.

Repair service is available for all PCTEL scanning receivers. To obtain service:

  1. Complete the RMA form
  2. An RMA Acknowledgement that includes an RMA number and information on whether or not the unit is in warranty will be sent within one business day.
  3. Please review the Acknowledgement completely.  If incorrect information is found please contact rma@pctel.com and explain any discrepancies so they may be corrected prior to shipment.
  4. Ship the unit with the RMA number clearly marked on the box to the address given on the RMA Acknowledgement Form.
  5. Reference PCTEL’s RMA number on all shipping documentation.
  6. If a PO is required, email it to: rma@pctel.com or fax RMA and PO to +1 301 972 3254

Standard turnaround time is 2 weeks after receipt of the unit or purchase order when applicable. There may be delays due to large quantities or material availability. Work will start once the PO is received.

Note:
Units shipped without an RMA number may be returned to the customer without being repaired. The RMA number issued expires in 90 days.

International Shipping Requirements:

  • Customs value will be the price of equipment at the time purchased
  • List shipment (in special instructions, notes or comments section on customs form), as “Return goods for repair/calibration. Controlled goods (not for resale).” For customs purposes use only.
  • Country of origin is USA
  • Warranty Repairs—The Customer is responsible for all shipping expenses, including the Customs Duty and Fees for items being returned to PCTEL. All shipments to PCTEL for repairs are to be shipped DDP (Delivery Duty Paid). Any fees charged to PCTEL will be billed to the customer.
  • Non-Warranty Repairs—The Customer is responsible for inbound and outbound freight, duties, and taxes.
  • In countries where a broker is required for international shipments, please use our freight forwarder, Transgroup. For additional information, contact PCTEL Customer Support.

RMA Form


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