产品与服务

PCTEL 的产品包括外置和嵌入式天线、射频配套产品以及射频测试和测量工具。我们为天线客户提供业界一流的天线系统设计、无线电集成、测试、建模和制造能力。

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我们的解决方案

PCTEL 致力于为我们的天线产品以及射频测试和测量工具提供卓越的客户服务和支持,包括面向扫频仪和发射器的校准以及其他支持服务。

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公司

PCTEL 提供性能至上的电信技术解决方案。在天线以及测试和测量工具领域,我们的品牌是卓越与创新的代名词,能够满足客户的独特需求。

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投资者关系

PCTEL 以其财务稳定、全球布局和经验丰富的管理团队而著称。PCTEL 的坚实根基可为其 Connected Solutions 和 RF Solutions 量大产品集团提供开发创新无线解决方案所需的支持。

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Warranty Information

RF Test and Measurement Tool Warranty Information

Extended Warranties

PCTEL RF Solutions offers a standard warranty for all new PCTEL RF Solutions products. An Extended Warranty can be purchased prior to the expiration of the current (original or extended) warranty. In addition, if the Warranty has already expired, an extended warranty may still be available with retroactive renewal of the expired warranty. Contact your sales representative for a quotation.

GENERAL WARRANTY

PCTEL warrants that the Products furnished hereunder shall be free from defects in material and workmanship for the following periods of time commencing with the date of shipment by PCTEL:

保修PeriodDescription of Product

1 year

SeeGull® CW Transmitter; SeeWave® interference locating system; SeeHawk® Touch and SeeHawk® Collect software applications; PCTEL battery products

2 year

SeeGull® EX family scanning receiver products; PCTEL RF and GPS antenna products

3 year

SeeGull® MX scanning receiver

5 year

MXflex®,EXflex® and IBflex®scanning receiver products

PCTEL also warrants the following: (a) The greater of (A) 90 days, and (B) the remaining warranty on the customer’s original scanning receiver when upgraded to an EXflex platform; (b) the greater of (A) one (1) year, and (B) the pass-through warranty offered by the applicable third party manufacturer for any other Products sold and furnished herewith. PCTEL software applications (SeeWave, SeeHawk Touch, and SeeHawk Collect) have a one (1) year subscription for support and maintenance commencing on date of shipment. An individual SeeHawk Collect license converted to a pool license will have a one (1) year subscription for support and maintenance commencing on the date of conversion. If a software application subscription has lapsed, such subscription must be retroactively renewed to bring the license up-to-date before any new software subscription or update is provided.

PCTEL’s sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective Product that fails during the warranty period. This warranty shall only apply to the Products purchased or licensed and shall not apply to any other equipment. The expense of removal and reinstallation of any item is not included in this warranty. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE WITH RESPECT TO THE PRODUCTS. Repair or replacement in the manner provided above shall be the sole and exclusive remedy of Buyer for breach of warranty and shall constitute fulfillment of all liabilities of PCTEL with respect to the quality and performance of the Products.

EXCEPTIONS.

PCTEL DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCTS IS ERROR-FREE OR THAT OPERATION WILL BE UNINTERRUPTED. IN NO EVENT SHALL PCTEL BE LIABLE FOR: (i) ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE BUYER OR ANY THIRD PARTY ARISING HEREUNDER OR ANY DEFECTIVE PRODUCT WHETHER THE DEFECT IS WARRANTED AGAINST OR NOT, WHETHER THE CLAIM IS BASED UPON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, (ii) ANY AMOUNT EXCEEDING THE PURCHASE PRICE OF THE PRODUCT, (iii) THE BUYER’S SELECTION OF PRODUCTS FOR THE BUYER’S APPLICATION, AND/OR (iv) FAILURE OF PRODUCTS TO MEET SPECIFIC GOVERNMENT OR REGULATORY REQUIREMENTS. The foregoing general warranty shall apply only if: (a) the Product has been properly installed and used at all times in accordance, in all material respects, with the applicable Product documentation; (b) no modification, alteration or addition has been made to the Product by persons other than PCTEL or PCTEL’s authorized representatives or otherwise approved by PCTEL in writing; and (c) the Product has not been subjected to abuse, misuse, neglect or unusual physical, electrical or electromagnetic stress, or some other type of accident. EXCEPT FOR MATTERS RELATING TO INDEMNIFCATION (Section 8 below), PCTEL’S MAXIMUM AGGREGATE LIABILITY TO BUYER RELATED TO OR IN CONNECTION WITH THE PURCHASE BY BUYER OF THE PRODUCT SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY BUYER TO PCTEL FOR THE PRODUCTS COVERED BY BUYER’S PURCHASE ORDER PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY. THE FOREGOING EXCLUSIONS AND LIMITATIONS OF LIABILITY AND DAMAGES SHALL NOT APPLY TO DAMAGES FOR PERSONAL INJURY.

WARRANTY PROCEDURES.

In the event of a warranty claim, the Buyer must contact PCTEL to arrange for Product return. No Product will be accepted for replacement or repair without first obtaining a Return Material Authorization (RMA) number from the PCTEL website at Link

, or by contacting PCTEL Customer Service by telephone at 1.240.460.8833 or by email at support.rfsg@pctel.com. PCTEL reserves the right to inspect all defective Products. Products returned without an RMA number will not be processed and will be returned to Buyer freight collect. The warranty period of any repaired or replaced product shall not extend beyond its original term. Product to be repaired or replaced under warranty is to be returned, freight prepaid, to the following address with the assigned RMA number displayed on the box:

PCTEL, Inc.
Attn: RMA Coordinator
20410 Observation Drive, Suite 200
Germantown, MD 20876 USA

天线产品保修信息

GENERAL WARRANTY.

PCTEL, Inc. (“PCTEL”) warrants that the PCTEL antenna and/or Connected Solutions products furnished herewith (sometimes collectively referred to as “Products”) shall be free from defects in material and workmanship under normal use and operation for the following periods of time commencing with the date of shipment by PCTEL:

 

保修PeriodDescription of Product

Lifetime to Original Purchaser

Connected Solutions Fiber Optic Cable Assembly products

10 Years

PCTEL Coaxial Surge product series
PCTEL Data Line Surge products

5 Years

Bluewave Series antennas
BMOY Series Yagi antennas
BOA Series Omni antennas
FP Panel Series antennas
GPS Airborne Series antennas
GPS-TMG Timing Series antennas
GPS WAAS antennas
MHO Series Omni antennas
MLPV Series Omni antennas
MPMI Omni antennas
MPRC and MPRD Parabolic Reflector antennas
PCTEL Bulk Cable products

2 Years

All other PCTEL antennas

1 Year or Pass-Through Warranty offered by applicable third-party manufacturer (whichever is greater)

Enclosure products
Coaxial cable assembly products
Any other Connected Solutions products

PCTEL’s sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective product that fails during the warranty period. The expense of removal and reinstallation of any item is not included in this warranty. THE FOREGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE WITH RESPECT TO THE PRODUCTS. Repair or replacement in the manner provided herein shall be the sole and exclusive remedy of the buyer for breach of warranty and shall constitute fulfillment of all liabilities of PCTEL with respect to the quality and performance of the product.

EXCEPTIONS.

PCTEL DOES NOT WARRANT THAT THE OPERATION OF THE PRODUCTS IS ERROR-FREE OR THAT OPERATION WILL BE UNINTERRUPTED. IN NO EVENT SHALL PCTEL BE LIABLE FOR: (i) ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO THE BUYER OR ANY THIRD PARTY ARISING OUT OF THESE TERMS AND CONDITIONS OR ANY DEFECTIVE PRODUCT WHETHER THE DEFECT IS WARRANTED AGAINST OR NOT, WHETHER THE CLAIM IS BASED UPON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, (ii) ANY AMOUNT EXCEEDING THE PURCHASE PRICE OF THE PRODUCT, (iii) SYSTEM PERFORMANCE, INCLUDING COVERAGE, (iv) THE BUYER’S SELECTION OF PRODUCTS FOR THE BUYER’S APPLICATION, AND/OR (iv) FAILURE OF PRODUCTS TO MEET GOVERNMENT OR REGULATORY REQUIREMENTS. The foregoing general warranty shall apply only if: (a) the product has been properly installed and used at all times in accordance, in all material respects, with the applicable product documentation; (b) no modification, alteration or addition has been made to the product by persons other than PCTEL or PCTEL’s authorized representatives or otherwise approved by PCTEL in writing; and (c) the product has not been subjected to abuse, misuse, neglect or unusual physical, electrical or electromagnetic stress, or some other type of accident.

WARRANTY PROCEDURES:

In the event of a warranty claim, the buyer must contact PCTEL to arrange for product return. No product will be accepted for replacement or repair without first obtaining a Return Material Authorization (RMA) number from PCTEL Customer Service by telephone to 630.372.6800 or by email to antenna.techsupport@pctel.com. PCTEL reserves the right to inspect all defective products. Products returned without an RMA number will not be processed and will be returned to the buyer freight collect. The warranty period of any repaired or replaced product shall not extend beyond its original term.

Equipment to be repaired or replaced under warranty is to be returned, freight prepaid, to the following address with the assigned RMA number displayed on the box:

PCTEL, Inc. 
Attention: RMA Coordinator
471 Brighton Drive
Bloomingdale, Illinois 60108 U.S.A.